Privacy Policy for ojonhaircare.com
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation patterns, timestamp information, click patterns, and interaction metrics. This information is collected through automated logging systems, cookies, and analytics tools and may include session duration, pages visited, and features accessed. The source of this data is our analytics software and server logs. We process this information for several important purposes, including improving website performance, analyzing user behavior, optimizing user experience, and enhancing security measures, which enables us to deliver personalized content, improve navigation, and maintain platform security. The legal basis for this processing is our legitimate interests in monitoring and improving our website services.
We may process account data (“account data”), which comprehensively includes email address, username, password hash, account preferences, registration date, and account status. This information is collected through registration forms, account updates, and user preferences and may include communication preferences, notification settings, and account security choices. The source of this data is direct user input during account creation and management. We process this information for account authentication, service delivery, communication purposes, and security maintenance, which enables us to provide secure access, personalized services, and account management capabilities. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes name, shipping address, billing information, purchase history, product preferences, and style preferences. This information is collected through profile creation, order processing, and customer interaction and may include beauty preferences, hair care routines, and product interests. The source of this data is your direct input and interaction with our services. We process this information for order fulfillment, personalized recommendations, customer service, and marketing purposes, which enables us to provide tailored product suggestions, improve customer experience, and deliver relevant content. The legal basis for this processing is our legitimate interests in providing personalized services and marketing communications.
Your Rights:
Right to Access: You have the right to request copies of your personal data that we hold. This includes the right to know whether we process your personal data and access all related processing information. You can request electronic copies of all personal data we maintain about you, information about how we use it, and details of any sharing with third parties. To exercise this right, you can submit a written request through our dedicated privacy portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to process your request.
Right to Rectification: You have the right to request correction of any inaccurate personal data we hold about you, as well as the completion of any incomplete personal data. This includes the ability to update account information, correct profile details, and modify preferences. To exercise this right, you can either use our account settings interface or submit a formal correction request through our support channels. We will process your request within 15 days and may require account verification, supporting documentation, and specific details about the information to be corrected.
Right to Erasure: You have the right to request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to delete your account, remove specific data points, and withdraw processing consent. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection officer. We will complete the erasure within 30 days and may require password confirmation, identity verification, and explicit confirmation of deletion consequences.
Right to Restrict Processing: You have the right to limit the ways in which we use your personal data when you have concerns about its accuracy or our processing methods. This includes the ability to pause processing activities, limit data usage, and temporarily block sharing. To exercise this right, you can submit a processing restriction request through our privacy settings or contact our support team. We will implement restrictions within 7 days and may require account authentication, specific processing details, and reason verification.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit this data to another controller. This includes the ability to download your data, transfer information between services, and receive data copies. To exercise this right, you can use our data export tool or submit a portability request through our privacy portal. We will provide the data within 30 days and may require identity verification, account ownership confirmation, and format specifications.Data Handling & Security
We process Service Data which includes account details, profile information, service preferences, and usage patterns. This processing involves automated collection, analysis, and storage, enabling us to provide personalized hair care recommendations and product suggestions. For example, in the context of hair care, this includes tracking product efficacy feedback and treatment histories. The legal basis for this processing is legitimate business interests and contractual necessity, specifically to deliver our hair care services and maintain service quality.
We process Technical Data which includes device information, IP addresses, browser types, and interaction metrics. This processing involves automated logging, performance monitoring, and system optimization, enabling us to ensure optimal website functionality and user experience. For example, this includes analyzing how users navigate our product pages and interact with our hair care diagnostics tools. The legal basis for this processing is legitimate interests, specifically to maintain and improve our digital services.
We process Communication Data which includes email correspondence, chat logs, customer service interactions, and consultation records. This processing involves message storage, analysis, and response tracking, enabling us to provide effective customer support and maintain service records. For example, this includes storing hair care consultation histories and product recommendation discussions. The legal basis for this processing is contractual necessity and legitimate interests.
We process Transaction Data which includes purchase histories, payment information, shipping details, and order tracking. This processing involves secure payment processing, order fulfillment, and transaction recording, enabling us to complete sales and maintain accurate financial records. For example, this includes tracking recurring hair care product subscriptions and processing refunds. The legal basis for this processing is contractual necessity and legal obligations.
We process Preference Data which includes product preferences, styling choices, hair care routines, and marketing preferences. This processing involves preference tracking, analysis, and personalization, enabling us to provide tailored product recommendations and marketing communications. For example, this includes remembering preferred hair care products and treatment frequencies. The legal basis for this processing is consent and legitimate interests.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
Regular third-party security audits verify our compliance with international security standards and best practices.
International Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and approved certification mechanisms. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001, GDPR standards, and Privacy Shield frameworks, ensuring compliance with international data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 7 years after account closure to comply with business and legal requirements
Usage Data: 2 years from collection for service improvement and analysis
Transaction Records: 7 years to comply with tax and financial regulations
Communication History: 3 years from last interaction for customer service purposes
Technical Logs: 1 year for security and performance optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for ojonhaircare.com
Essential cookies serve fundamental functions for basic website operations. These cookies process authentication data, security tokens, and session information to enable core site functionality. For example, they maintain secure login sessions and shopping cart contents while browsing our hair care products and services.
Essential cookies are fundamental to website functionality. These cookies manage user authentication, maintain security protocols, and ensure technical stability. We use them specifically for:
– User authentication
– Security measures
– Basic site operations
– Session management
– Technical stability
Functional cookies enhance your experience by remembering your preferences. They process user-specific settings to enable personalized features. In our context, these cookies remember your preferred hair care products, styling preferences, and shopping preferences. They enable:
– Language preferences
– Region-specific content
– User interface customization
– Feature optimization
– Personalized settings
Analytics cookies help us understand user behavior. They collect anonymized data about how visitors interact with our hair care products and services. These cookies process navigation patterns and feature usage to improve our offerings. They collect information about:
– Page interactions
– Navigation patterns
– Feature usage
– Session duration
– User preferences
Performance cookies assess and improve website operation by:
– Monitoring site speed
– Identifying technical issues
– Optimizing content delivery
– Analyzing user experience
– Tracking system performance
You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings
For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency
California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information
Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights
Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring
For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for ojonhaircare.com and covers all associated services within the hair care industry.